Vanier College’s Information Technology Support Services (ITSS) takes care of the IT services you need while you’re at Vanier.

This is where you’ll find all the information you need to get connected as a student, and where we’ll help you get set up with all the IT and classroom resources as an employee.

Multi Factor Authentication (mfa)

With cybersecurity threats on the rise, Vanier College is adopting multi-factor authentication (MFA) as an additional service in the authentication process to validate user identities, information and data.

Vanier ITSS - Remote Support

Vanier College I.T. Support Services offering Urgent or Immediate remote support for teachers. This is web-based video conferencing tool with a local, desktop client and a mobile app that allows users to meet online, with or without video.

Octopus

Make all requests through the Octopus Portal. No longer send emails to the individual emails to ask for help (i.e. helpdesk@vaniercollege.qc.ca, security@vaniercollege.qc.ca etc)

VanierPass

Need help getting into your VanierPass account? Need to set your security questions? Find out everything you need to know about your VanierPass account.

Tips

We offer best practices and provide suggestions to make your information technology experience at Vanier better, safer, and more productive with your email and the internet, as well as on your computer

Vanier Walk

See Vanier like you’ve never seen it before and explore the campus in full 360º from the comfort of your computer or mobile device

Projects

Vanier IT Support Services is committed to fulfilling the technical needs of the Vanier community, as well as striving to bring enhanced technologies that facilitate the college experience, bring new teaching opportunities to light, and continue to set Vanier at the forefront of Canada’s educational institutions.

Computers & Printers

Want to use one of the computers at Vanier? Need to print or copy some documents? Find out how and where.

Wi-Fi

Find out how to get your laptop or mobile device online at Vanier College.

Employee Services

Find out how to use your office phone, control the viewing rooms, access your Vanier email, and connect to the Vanier network from home or the road.

Student Services

Find out how to use your Office 365 account, Omnivox, and about other IT Services

Choosing a New Computer

Time to get a new computer? Don’t forget about academic discounts, laptops vs. tablets, and what you’re actually going to use the computer for. Learn how to make your choice, and get ideas on what to base your decision on.

Computer Work Tips & Myths

Make sure you’re the most comfortable when working on a computer, and learn what’s mythical and what isn’t with these tips from the University of Western Ontario.

What are the “O:” & “P:” network drives?

Learn how to use the College network drives to store your personal information and College information within policy. As a Vanier employee, you find when you login to a College computer that you have two drives mapped in My Computer, one called Data (O:) and one with your username, which is the P: drive.

New Employee FAQ

New to Vanier? Here are some answers to questions you might have about IT services, and where to get more help.

Email Spam

Make sure you can recognize email messages that aren’t authentic, and ensure you’re protected against sophisticated spoofing attempts. To protect your computer from spam, you should always take precautions described, and avoid phishing attempts

Exporting/Importing Mail from Outlook

Do you need to get your email out of Outlook, or make sure your email files can be moved to another account?

You can export your email and mail folders, calendar and appointments, tasks, notes and additional content from Outlook as a .pst file and import everything in one go onto a different computer or into another mail profile.